Thank you for choosing www.glassdecorballs.com. To ensure that you have a clear understanding of our refund policy, please read the following terms carefully.
1. Refund Application Conditions
We are committed to providing quality products and services. If you are not satisfied with the product after receiving it, you can apply for a refund within 30 days of purchase. The conditions for applying for a refund are as follows:
The product is unused and in its original packaging.
Refund applications must be submitted within 30 days of receiving the product.
Products that are obviously damaged, dirty or incomplete are not eligible for a refund.
2. Refund Application Process
If you wish to apply for a refund, please follow the steps below:
Contact Customer Service: Please contact our customer service team at solarnoble@glassdecorballs.com to state your refund request and order number.
Obtaining Authorization: Our customer service team will respond to your request within 24 hours to confirm the refund request and provide the return address and relevant instructions.
Returning the product: Send the product safely back to the return address provided. Please retain the mailing receipt to track the package.
3. Refund Processing Time
Once we receive the returned merchandise, we will usually process a refund request within 7 business days. The refund will be returned to your original payment method. The time required to process a refund may vary from bank to bank.
4. Shipping Costs
If the refund is due to quality issues or wrong shipment, we will cover the return shipping costs. If you apply for a refund for other reasons, the return costs will be borne by you.
5. Disclaimer
We reserve the right to make the final interpretation of the refund terms. In certain cases, there may be additional refund conditions. Please read the relevant terms carefully before applying for a refund.